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外國留學生在海南就醫(yī)的調(diào)查分析
Part 1: Background Information
1. Gender：
Male
Female
Non-binary
Prefer not to say
2. Age:_________years old.
3. Country of nationality:______________
4. Native Language:______________
5. How would you rate your Chinese language proficiency?
Fluent
Intermediate
Beginner
None
6. How long have you been studying in Hainan?
Less than 6 months
6 months - 1 year
1 - 2 years
More than 2 years
Part 2: Healthcare Experience & Process
7. Have you visited a hospital or clinic in Hainan?
Yes → Please continue with the survey.
No → Thank you. You may skip to the final section (Part 4).
8.
Thinking about your MOST RECENT medical visit, please provide the following details:
a)What was the main reason for your visit? (e.g., fever/cold, stomach issue, sports injury, etc.)：_________
b) Which hospital/clinic did you visit?：_________
c) How did you make the appointment (register)?
___Registered at the hospital front desk
___Used the hospital's official App / WeChat Mini-program
___Used a third-party platform (e.g., Alipay, WeChat Pay)
___Received help from school/friends
___Other (please specify): _________
9. What challenges, if any, did you face during your visit? (Please select all that apply)
Language barrier / Difficulty communicating with staff
Difficulty understanding the registration/payment process
Hard to find my way around (lack of clear English signs)
Unclear about costs and how to use my insurance
Concerns about personal privacy
None
Other (please specify): ______
10.
Do you have health insurance in China (e.g., student insurance)?
Yes
No
11. Approximately how much did you pay out-of-pocket for this visit?
Less than 200 RMB
200 - 500 RMB
500 - 1000 RMB
More than 1000 RMB
Part 3: Satisfaction Evaluation
Please rate your satisfaction with the following aspects of your most recent visit.
(1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Neutral, 4 = Satisfied, 5 = Very Satisfied)
12. Satisfaction Evaluation
Very dissatisfied
Unsatisfied
General
Satisfied
Very satisfied
Ease of the registration/appointment process
Cleanliness and comfort of the facility
Clarity and availability of English signage
Attitude and willingness to help of the staff
English communication skills of the doctors/nurses
Respect for patient privacy
Overall healthcare experience
13. How likely are you to recommend seeking healthcare in Hainan to other international students?
5 - Very Likely
4 - Likely
3 - Neutral
2 - Unlikely
1 - Very Unlikely
Part 4: Suggestions for Improvement
14. In your opinion, what is the most important area for Hainan's healthcare system to improve in order to better serve international patients?
15. Do you have any other suggestions or comments?
Thank you very much for your time and valuable input!
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